John Thornhills Support Desk
Festive Support Hours
Please note that our operating days during the festive period are as follows.
22nd December - Limited Operation
23rd December - Limited Operation
24th December - Closed
25th December - Closed
26th December - Limited Operation
27th December - Limited Operation
28th December - Limited Operation
29th December - Limited Operation
30th December - Limited Operation
31st December - Limited Operation
1st January - Closed
2nd January - Closed
3rd January - Limited Operation
4th January - Normal Operation
We appreciate your patience during this holiday period.
PLEASE NOTE THAT LOGIN DETAILS FOR ANY OF JOHN'S OTHER WEBSITES WILL NOT WORK AND YOU MUST CREATE AN ACCOUNT VIA THIS HELPDESK TO SUBMIT A SUPPORT TICKET.
We want to give you the best support experience possible so please note how the whole support process works.
1. You register with the support desk by clicking 'Submit ticket' in the top right-hand corner. This only has to be done once and takes seconds. If you have any issues doing this simply register using your Facebook account.
2. When you submit a support ticket the system logs your ticket and sends a response to your email address to confirm this. When submitting a ticket please give us as much information as possible such as your purchase receipt or the exact issue you are having. If your ticket is vague we will have to ask for more information which will delay the time it takes to come to a solution.
3. When we respond you will receive the response via email and it will also be logged in the helpdesk system. You can view all tickets and responses by logging into the support desk.
We never ignore any support request so please make sure you check your spam/trash if you don't see a response from the helpdesk system after logging a support ticket. Or login to the support desk with the account details you created in step 1 to check for our reply.
You may also want to whitelist support@mail.johnthornhill.ladesk.com to ensure our emails are delivered.
Please note our operating hours and keep in mind that we are in the UK (GMT) time zone.
While we usually reply within a few hours please allow 24 - 48 business hours to receive a response.