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Getting The Best Support Experience

We want to give you the best support experience possible so please note how the whole support process works.

1. You register with the support desk. This only has to be done once and takes seconds.

2. You submit a support ticket and the system logs your ticket and sends a response to your email address.

3. When we respond you will receive the response via email and it will also be logged in the helpdesk system. You can view all tickets and responses by logging into the support desk.

We never ignore any support request so please make sure you check your spam/trash if you don't see a response from the helpdesk system after logging a support ticket. Or login to the support desk with the account details you created in step 1.

You may want to whitelist support@mail.johnthornhill.ladesk.com to ensure our emails are delivered to your inbox.